Navigate Your Auto Shipping Journey with Confidence: Frequently Asked Questions (FAQs) Unveiled

auto transport truck
auto transport truck

Frequently Asked Questions (FAQs) - Auto Transport Services

Welcome to our General FAQ section, where we address common inquiries about car shipping to provide you with valuable insights into our services.

1. How far in advance should I book my auto transport service?

For optimal scheduling and to better align with your pickup and delivery preferences, we recommend booking your vehicle transport at least a week in advance. If you require expedited auto transport, we offer services tailored to meet your urgent needs.

2. Do you guarantee pick-up/delivery dates?

While we are highly accurate with our pickup and delivery dates, we request a 3-4 day window for most common metropolitan areas and a 5-6 day window for less common areas.

3. Do you guarantee pickup/delivery times?

No, pickup and delivery times are approximations. While we strive to be precise, estimated times serve as general guides to the status of your vehicle during transport.

4. Does Enterprise Auto Transport offer door-to-door pick-up?

Yes, our door-to-door transport service allows you to transport your vehicle without leaving your home. We come directly to your residence for pickup. We can also arrange pickups from other locations based on accessibility.

5. Do I have to be present for pickup/delivery?

Yes and No. Either you or someone assigned by you must be present at both pickup and delivery. This ensures inspection of the vehicle's condition, and the signing of the bill of lading.

6. What forms of payment do you accept?

We accept Visa, MasterCard, American Express, Discover, and Paypal for deposits only. The remaining balance, due upon delivery, must be in the form of cash or a certified bank check, with no exceptions.

7. Can I track my vehicle for a status update?

While most carriers don't have GPS for vehicle tracking, you can contact us via phone or email to request a status update. Provide your order number or vehicle details along with pickup/delivery locations.

8. Does the size of my vehicle matter?

Yes, the size of your vehicle determines whether an oversize vehicle transport service is necessary. Larger vehicles occupy the space equivalent to two standard mid-size cars.

9. Can I transport an inoperable vehicle?

Yes, we can transport non-running vehicles. Even if your vehicle is inoperable, it must still roll, steer, and brake properly. Inform our transport specialist if your car is non-operational.

10. Is my vehicle insured during transport?

Yes, vehicles are insured up to $100,000 on an open carrier and up to $250,000 on an enclosed carrier. Full insurance coverage is provided against negligent damage caused by carrier or carrier equipment failure during transport.

11. What should I do if there's any damage to my vehicle?

In case of damage during auto transport, note all damage on your bill of lading. Obtain the driver's signature acknowledging the damage and contact us immediately via phone before signing any paperwork.

12. Is my deposit refundable?

Yes, your booking deposit is refundable if your order is canceled before our truck has been assigned to pick up your vehicle(s). Once our truck is assigned, the booking deposit is non-refundable. Refer to the terms and conditions on the contract for more information on this topic.